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From order to receive

Order Reception
The journey begins when you place an order on our user-friendly website. Our secure ordering system ensures your personal and payment details are protected. Once your order is confirmed, you will receive an acknowledgment email with your order details and an estimated delivery date.

 

Processing and Assembly
Our professional team swiftly processes each order. Each product is carefully assembled and rigorously tested by our skilled technicians to ensure it meets our high standards of quality and performance. This process ensures that every lock is fully functional and ready to enhance your security.

 

Packaging
Following thorough testing, your order is securely packed using eco-friendly materials to prevent damage during transit. Each package includes product, installation instructions, necessary installation tools, and a warranty card.

 

Shipping
Once packaged, your order is handed over to our trusted logistic partners. We offer various shipping options, including standard and expedited delivery, to cater to your timing needs. You will receive a tracking number via email, allowing you to monitor your shipment’s progress in real time.

 

Delivery
Our logistic partners ensure your package is delivered safely to your doorstep. We collaborate with top-tier shipping companies to ensure on-time delivery and handle any potential delays promptly. Our priority is to ensure that your order arrives in perfect condition.

 

Customer Receipt and Installation
Upon receiving your smart door lock, you will find straightforward installation instructions included in the package. Additionally, our customer support team is available 24/7 to assist with any installation queries or technical support required.

 

After-Sales Support
At Guub Lock, our relationship with customers extends beyond delivery. We offer a comprehensive after-sales support service, ensuring you have access to any assistance needed for installation, troubleshooting, or enhancements.

 

From the moment you hit ‘order’ to the first time you unlock your door with your new smart lock, we are dedicated to providing an exceptional customer experience. Your security and satisfaction are our utmost priorities.

 

Thank you for choosing Guub Lock. We look forward to securing your home with our innovative solutions.